Refund policy

Customer satisfaction is our priority. If you experience any issues with your order, please review our return policy below:

Return Period:
You can request a return within 30 days after receiving your order.

Return Conditions:
Items must be unused, undamaged, and in their original packaging. A receipt or proof of purchase is required.

Return Process:
To request a return, please contact us at [shopemalstore@gmail.com].
Once your request is approved, the return address and further instructions will be provided via email.

Refund Process:
Once the returned items are received and inspected, the refund process will begin. Refunds are issued to the original payment method and usually take 5-10 business days.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and provide a solution.

Non-Returnable Items:
Personalized items, discounted items, or items opened for hygienic reasons cannot be returned

Note:
Customer satisfaction is always our priority. If you have any questions or concerns, feel free to reach out to us at any time. We are happy to assist you!